Why 80% of people don’t trust you on the phone, and how to fix it.

Well, you know how we all hate being sold to? Let me give you three tips which have made it easier for clients to trust.

Match the pace of the client speaking to us.

If they’re more abrupt on the phone, get to the point. If they’re more friendly and softly spoken, let them talk more.

Match the tone i.e., if they’re loud, speak louder. If they’re softly spoken, speak softly.

These three points are one of the reasons why 80% of people don’t emotionally connect with the people calling them.

This 2-minute video will demonstrate speed and tone of how we should speak on the phone http://www.berniedesouza.com/video-tip-5/default.aspx

 

Humour

  • The inventor of the knock-knock jokes has been awarded a No-bell prize.
  • The invisible man married the invisible woman. The kids were nothing to look at either.
  • The Psychics Convention has been cancelled due to unforeseen circumstances.

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